In today’s highly competitive job market, there is a demand for a more sophisticated approach to the interview process. The time that you spend with an interviewer may determine your career future. A successful interview is a vital step toward fulfilment of your ambitions. This leaflet, combined with the guidance provided by your Tangent trainer, will provide you with some handy tips on how to conduct yourself during an interview.

1. Interview Preparation

Apart from basic information regarding the interviewer’s name, correct pronunciation, position, company and address, it is essential that as much knowledge be gained as possible on the company’s products or services, market perception, growth and culture. With this information, you will be well equipped to prepare and answer questions from a position of strength. This information will also assist in building your own enthusiasm for the company as a potential employer. It is also important that you prepare a list of questions to ask during the interview. Remember, the interview is a two-way street. The employer will try to determine through questioning if you have the qualifications and experience necessary for the position. You too, must determine through questioning that the company will provide the opportunity and environment you seek. Pertinent and intelligent questions will also be well received by a discerning interviewer. Typical questions may include:

• Is there a detailed position description available?
• What is the reason for the vacancy?
• Is there an induction and training program in place?
• What are the key performance measures for this position?
• How and when will performance appraisals be conducted?
• What opportunities are available for the high achiever?
• What are the company’s growth plans?

Preparation for the interview entails a full understanding of your own strengths and weaknesses, ambitions and employment requirements. You should feel confident in discussing these areas, projecting a positive attitude and you value to an employer. A well prepared resume will be a necessary covering personal details, education and qualifications, career history overview including employment dates, brief employer description, reporting structure, responsibilities, achievements and reason for leaving or wishing to leave.

2. Your image

Your image during the interview is critical. Image is very much non-verbal communication. If you do not utter a single word, the way you look will tell people a lot about you. People make many sub-conscious decisions based on your presentation: your economic, social and education level and heritage, your trust- worthiness, level of sophistication, success and moral character. Add to this the fact that 90% of people will form an opinion of you within the first 10-40 seconds of a meeting and, in an interview, you will be virtually fully judged within the first four minutes. It has been found that the impression you create is based 55% on the way you look (dress), 38% on the way you physically present (body language) and 7% on what you say. You can see how creating a positive first impression is vital!

Your physical presence should reflect the culture you are entering. This can be determined by your initial company research and advice from your consultant. If in doubt, a conservative, corporate dress style should be adopted such as business suit. Be sure all facets of your grooming and hygiene are immaculate. Posture, movements and mannerisms should be natural. Your manner of speaking should be considered so that you are clearly understood. Convey the right amount of enthusiasm, sincerity, respect and warmth. Pay attention to your listening skills and maintain good eye contact. Communicate forthrightly and credibly: organise your thoughts.

3. The Interview

It is important to be prepared for a variety of interviewing styles. Not all interviewers are skilled practitioners and you may experience considerable contrasts. Having a basic interview strategy will allow you to confidently adapt to any style of interviewer and ensure that you are able to discuss your past performance, the position description, the type of person being sought, position analysis including objectives, your relevant experience, education and personal attributes. Your strategy should include:

• Mirroring the style and pace of your interviewer
• Answering questions forthrightly and credibly with out over-elaboration, listening carefully
• Maintain eye contact
• Conveying enthusiasm and warmth
• Using natural gestures and avoiding nervous fidgeting
• Ensuring you speak clearly

The interview process is a two-way communication. There should be no “hierarchal” overtone. You should feel relaxed and confident – after all both you and the interviewer are meeting to find out about each other and determine whether each of you has a match. The following list will provide you with sound interview etiquette.

• Plan to arrive on time or a few minutes early. Late arrival for an interview is never excusable
• If presented with an application, fill it out neatly and completely. If you have a personal resume, be sure the person to whom you release it is the one who will actually do the hiring.
• Greet the interviewer by his/her surname using the correct pronunciation and salutation. Check with the receptionist on arrival.
• Shake hands with equal strength, not limply or crushingly
• Wait until you are offered a chair before sitting. Sit upright, look alert and
interested at all times. Be a good listener as well as a good talker. Smile.
• Don’t chew gum
• Keep your phone on silent and OUT OF SIGHT before you walk in to reception.
• Maintain eye contact during the interview
• Follow the interviewer’s leads but try to get the interviewer to describe the position and duties to you early in the interview so that you can relate your background and skills to the position
• Try not to answer questions with a simple yes or no. Explain whenever possible. Tell those things about you which relate to the position. Make sure that your strengths are highlighted during the interview in a factual, sincere manner. Keep in mind that you alone can sell yourself to an interviewer.
• Don’t lie. Answer questions truthfully, frankly and keep as close to the point as possible.
• Don’t over answer questions. If the interviewer steers the conversation into politics or economics, it is best to answer the question honestly without saying more then necessary.
• On the issue of salary and benefits, it is best not to enquire about this area in the initial interview, but rather at the time when you are positive the employer is interested in you. You should be aware of your own market value and be prepared to state your salary range.

Always conduct yourself in an enthusiastic, positive manner. Show interest in the position and never close the door on opportunity. It is far better to be in a position where you can choose from a number of positions rather than only one.

4. Closing the Interview.

• If the position is of interest, let that be known to the interviewer. Ask the interviewer if what has been gleaned from the interview fits what the interviewer is looking for. This will give you an opportunity to overcome any “objections” they may have at this point and allow you to convince the interviewer that you are the right person for the position.

• If the position is offered to you and you want it, accept it on the spot. If you wish time to think it over, be courteous and tactful in asking for that time. Set a definite timeframe in which you will respond.
• Don’t be discouraged if no definite offer is made or specific salary discussed.

The interviewer may need to communicate with others prior to a decision.

• Should you feel the interview is not going well, don’t let your discouragement show. It is possible that your reactions are
being tested.
• Always thank your interviewer for their time and consideration. If you have provided the reason you are interested in joining the company and given details of what you are able to bring to the company, then you have done the best you can.
• As you arrived with a smile, remember to depart with a smile.

5. Typical Interview Questions

• What do you know about our company?
• Why would you like to work for our company?
• Why are you looking for another position?
• What have been your major achievements?
• Describe your ideal working environment.
• What type of management style do you work best with?

What would your current manager say about you?

• In your most recent position, what have been your more significant accomplishments?
• What motivates you in a work environment?
• What frustrates you in the work environment?
• What are your expectations of an organization in relation to your career objectives? What would you bring to this position?
• How would you describe your own personality?
• What are some of your outside work interests and activities?
• What are your strengths?
• What areas have you identified that you would like to improve in and what have you done about them?
• What are your career ambitions?
• What salary level are you seeking?

6. Factors evaluated negatively in an interview

• Poor personal appearance
• Overbearing; aggressiveness; conceitedness; “know-all” attitude
• Inability to express thoughts clearly.
• Poor diction, grammar, posture.
• Lack of planning for career or life – no goals or purpose
• Lack of interest or enthusiasm; passiveness and indifference
• Lack of confidence – nervousness
• Over-emphasis on money
• Evasiveness
• Lack of tact, maturity, courtesy
• Condemnation of past employers
• Poor eye contact with interviewer
• Poor handshake
• Failure to ask questions about the position
• Lack of preparation for the interview

7. After the interview

Your feedback to the consultant whom referred you for the position is very important. Prior to talking with the client, your consultant will want to know what transpired during the interview from your perspective. Be open about positive as well as negative aspects of the interview. Advise of your interest in the position and your thoughts about the client’s reaction. Your consultant can greatly assist you in securing the position if well prepared prior to speaking with the client.

8. Follow up!

Demonstrate your interest in the position. Ensure you retain the business card from the person that interviewed you. Send an email on the same day your interview was held DIRECTLY to this person, thanking the interviewer for their time and advising them of your suitability and interest in the role. Include all of your contact details, even if they already have them. Your closing sentence should read ‘Looking forward to hearing from you in relation to this role.’

9. Call the interviewer

Recruiters, HR Managers and Business Owners are very busy people. Interviewing and recruiting staff is a long and time consuming process for them which makes it hard for them to contact you when they say they will. Make it easier for them and also demonstrate your interest in the position. Allow two days after your interview and if you haven’t heard from them, pick up the phone and ask them how the interview process is going and whether any decisions have been made about the role.

10. Stay Connected

If you have been told you are unsuccessful for the role, send an email thanking the interviewer for their time and the opportunity to learn about the company and that if any similar opportunities became available, you would be most interested. If you have done all of the above to the best of your ability, you should well and truly be on the top of their list! If you are unsuccessful for the position, they will remember you and perhaps recommend you for another role that comes up in the company.

Good luck!